Information Advice & Guidance
Level 3

Who would benefit from this NVQ?

The level 3 NVQ in Information, Advice and Guidance is aimed at individuals working directly with clients, disseminating information, advice or guidance. The course will help you to confirm the skills you currently have as well as fill in any gaps of skills or knowledge.

What does the NVQ cover?

Mandatory units

• Support clients to make use of the advice and guidance service
• Interact using a range of media
• Develop personal performance through delivering customer service

Optional Units

• Develop interactions with clients
• Assist clients to decide on a course of action
• Prepare clients through for the implementation of a course of action
• Assist clients to review their achievement of a course of action
• Negotiate on behalf of advice and guidance clients
• Liaise with other services
• Enable clients to access referral opportunities
• Enable learning through demonstrations and instructions

Group D (selection only)

• Provide and maintain information materials
•  Facilitate learning in groups
•  Ensure your own actions reduce risks to health and safety
•  Ensure your actions contribute to a positive and safe working environment